FAQ

Absolutely! We respect the privacy of our customers. Our official Privacy and Security Statement is designed to help you understand what information we gather from you and how it’s used. Please be aware that this policy may change from time to time.

We collect and store information about the pages viewed by all of our website visitors. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our customers. Information may include web pages and your computer's internet protocol (IP) address.

In order to shop with us, your browser must be set to accept cookies. A cookie is a small piece of data that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following:

• The areas on our site you’ve visited and may be interested in seeing again
• The items you’ve placed in your shopping cart
• The only personal information our cookie can contain is information that you supply yourself

We want you to be able to shop with us with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us via email: Contact@PakageFrog.com

What are the promo codes or discounts?

Follow us on our Facebook and Instagram pages to get the latest news on promo codes, sales, and giveaways! Also, sign up for our newsletter! 

What are the delivery times for your products?
We take 1 - 7 business days to process your order and then 1- 4 weeks to deliver it to you.

Do you ship anywhere in the world?
Absolutely yes. We ship worldwide and for free on most products!

Where do we ship your product?
Our offices are located in Houston, TX. We ship from the United States and our international warehouse is located in China.

Do you provide tracking / tracking information for the product?
Yes, wait 3 - 7 business days after your order. If you haven't received your tracking information after this period, contact us by e-mail at the following address: Contact@PakageFrog.com

Items are missing in my order, what is happening?
Our products are shipped separately based on your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?
We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: Contact@PakageFrog.com and we will send you a similar replacement item as soon as possible. 

Where is Pakage Frog located?
We are located in Houston, TX in the United States.

I still have not received my order. What takes so long?
We apologize for delaying. Sometimes international shipping may take longer than expected due to customs clearance and worldwide pandemics such as CoVID19. You can trace your order and see where it is it to all times. If you still feel that you need assistance in routing your package or want to inquire about it, please contact us by email at the following address: Contact@PakageFrog.com

Do you have a policy reimbursement?
We do our best to resolve any issues that our customers may encounter with their items online. If you still wish to receive a refund or store credit on your order, we can of course make the payment if we are contacted within 30 days from the date of the order and the product or products concerned are not sold. For more information, please learn more about our refund policy https://PakageFrog.com/pages/Refund-Policy